Pre-Order, Pricing and Limits

NEW Pre-Order / Back-Order Payment policy

Payment in full is taken at the time of purchase. We currently only have an authorization window of 7 days to charge an order. If the pre-order/back-order arrives 7 days after your order is placed then we will not be able to charge your credit card which is why we have to charge you in full for any pre-orders or back-orders.

COMBINING POLICY

We require that you do not combine pre-orders/back-orders with in-stock items on the same order form. Similarly, do not combine pre-orders with other pre-orders if the arrival dates or series' are not alike. We do this because the pre-orders/back-orders can experience delays making it so that we cannot guarantee that a given in-stock item will remain in-stock during the wait for the pre-order or back-order to arrive.

Therefore, should you place an order containing both in-stock and pre-order/back-order items the following scenarios may happen:

1. The order might be canceled entirely and we will ask you to redo your order if there are too many issues.

2. We will remove the pre-order or back-order item(s) from your order and only process the in-stock items.

3. We may keep the order as is if we think the items will be available within close enough release dates to each other and only ship out the order once everything becomes available. 

Coupons are not valid on pre-order or back-order items, if a coupon is used for a pre-order we will automatically remove the discount on the pre-order.

What is a Pre-Order?  It is an item that has not been released yet. We allow you to reserve this item and we will ship once released by the manufacturer.

What is a Back-Order?  It is an already released item that has been sold out but we have been able to reorder it again.  Back-ordering allows you to get this item as soon as it has comes back in stock.

Cancellation of Pre-Orders

When you place your pre-order, we commit to getting those items for you from the manufacturer. When an order is cancelled by a customer, we cannot cancel the order from the manufacturer.

There is, for that reason, a 15% re-stocking fee on all cancelled pre-orders placed. We encourage you to order your items in advance to help secure your item when it arrives in stock, but we ask that you be completely sure that you want the item before placing the order.

All release dates are subject to change by the manufacturer. The shipping dates listed are based on information received from the manufacturers and can change without notice.

Quantity Limit

Cmdstore.ca reserves the right to limit the quantity of items purchased by an individual, household or within a given order, at our discretion. Additionally, we reserve the right to apply these restrictions to orders placed by the same credit credit card or billed to the same residential or commercial address. Should we choose to enforce these limits on an existing order, the customer(s) will be informed of the decision before processing.

Pricing

Cmdstore.ca will always endeavor to provide accurate and up-to-date product and pricing information, but despite these efforts, typographical and clerical errors may occur. Cmdstore.ca can therefore not confirm the price of an item until after the order has been placed. In the event of an error or incorrect product or price listing, Cmdstore.ca reserves the right to refuse or cancel any orders placed for the erroneous item. Should this occur, the customer(s) will be informed of the mistake and the measures taken before the order is processed.